SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidelure.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidelure.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This beret is a perfect fit, exceptionally comfortable, and boasts high-quality craftsmanship. Its price tag is quite reasonable, making it a strong recommendation for both warmth and style. Plus, it feels incredibly soft and looks charming.
The beret offers a great combination of affordability, quality wool, and a suitable color for woodland strolls. It comfortably fits even slightly larger heads.
While the beret may be better suited for larger heads and features a slightly itchier wool, it remains a commendable product. I chose the pink color, which turned out to be a tad cooler than expected, but it's still quite versatile and complements colorful outfits splendidly.
This beret was the ideal accessory for my Cher costume from the movie "Clueless" at a 90's birthday party. It fit wonderfully, although it's important to note that it's made of wool, so it may pick up lint and requires delicate washing.
It fits well, and after adding a patch, I received numerous compliments and inquiries about where to purchase. The fabric has excellent structure and color vibrancy.
Originally purchased for a costume, this beret has become a beloved addition to my everyday wardrobe due to its cuteness. I absolutely adore it!
I used it on a windy day for a themed event and even sewed on some patterns at the back. It stayed securely on my head.
This hat exudes cuteness and boasts a soft and lovely appearance.
This hat is thick and fits snugly, making it a highly recommended choice.
I received this as a gift, and it's a very nice addition to my collection.
It has a chic look and can be worn in various styles, consistently earning me compliments.
This hat served its intended purpose perfectly!
I am genuinely delighted with the quality of this hat's material and how well it fits my head.
I have a strong preference for winter tan hats.