SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidelure.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidelure.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I got one for my wife and me, and it was a perfect choice since she prefers silver or white gold, and I already wear a black chain. We both adore it, even though it's a bit thick and chunky, it's still lightweight and sturdy.
I purchased a set of these necklaces for my husband and myself, and they are really nice. The two halves of the pendant fit together perfectly to create one large heart.
Considering the price, they are a great purchase. I bought one for my girlfriend for Christmas, and both of us have been wearing them constantly. She needed a different chain due to its length, but mine fit perfectly right out of the package.
I bought this necklace for my girlfriend, and we will be apart for a while since college ended. She was touched by the thought behind it and loved the meaning.
These necklaces are incredibly beautiful, and I'm excited to give one to my partner. While I can't comment on their durability or flimsiness, as I haven't worn them for an extended period, they appear to be in mint condition and are absolutely gorgeous.
My girlfriend and I have had these necklaces for over three months now. I hardly ever take mine off, even showering and working out with it. I even wore it throughout my entire soccer season, practicing in it every day.
This necklace is made of real stainless steel, and the charm has held up without changing color. Both my girlfriend and I love them; they are a perfect match for lovers.
My daughter gave her boyfriend the other half for Valentine's Day, marking their first Valentine's Day together, and he was very happy to receive it, especially since he proposed this weekend. We'll see how long they hold up, but for now, they're both very happy.
My lady absolutely adores this necklace and wears it all the time. 💚💚
It turned out to be even cuter and smaller than I expected, which I liked. It was for my grandson to give to his girlfriend, and he said, "I love the necklace and I love her." They were both very pleased with it.
It's super cute and simple. The chain looks a bit delicate but has proven to be durable. Overall, I'm happy with it!
If you want to get something simple and sweet for your man or woman to symbolize your love, this necklace is perfect. I especially like how it connects, almost like a daily reminder of our love through hugs or kisses.
These necklaces were nice for the price. The chain is a bit cheap, but you can always replace it with something nicer. I got these for my son and his girlfriend for Christmas.
The item was exactly as described, and the service was super fast. I would definitely buy from this seller again.
I was delighted to find such cute necklaces at such a low price. There's really nothing to complain about, except that the fit isn't tight when you put the two halves together. Oh well 🤷🏻♀️. I'll be giving my girlfriend her half soon, hoping she finds it as cute as I do!
Overall, I liked everything, but I wish the chain itself was a little thinner. Nonetheless, I highly recommend them.