SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidelure.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidelure.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm really pleased with this purchase. The cap is high-quality, comfortable, and looks exactly as advertised.
This hat is fantastic! It's not just cute, but also provides great sun protection.
Perfect for both men and women. I bought one for myself and one for my brother, and we both love them.
A great addition to my hat collection. The design is unique and it fits like a dream.
This cap exceeded my expectations. It's stylish, comfortable, and great for any gender.
I love how this hat looks and feels. It's easy to adjust and stays in place all day.
Excellent cap for the price. The material is good quality and it's very durable.
The heart adds such a fun touch. It's become my go-to accessory.
The cotton material is breathable and perfect for summer. I'm very impressed with the quality.
It's so hard to find a good unisex cap, but this one is perfect. Love the heart detail.
Super happy with this purchase! The cap is exactly as described and really comfortable.
This cap is a must-have! It's comfortable, stylish, and great for any casual occasion.
Bought this for my partner and he can't stop wearing it. The design is adorable.
The cotton material feels great and it's perfect for sunny days. Highly recommend!
This cap is awesome. I wear it almost every day and it still looks brand new.
Amazing hat! The adjustable strap is super convenient and it fits just right.
Love this cap! The embroidery is so cute and it fits perfectly. Definitely a great buy.
I was pleasantly surprised by the quality of this cap! It's both stylish and comfortable.
The quality is really good! My nephew loved it, especially the adjustable strap at the back. The color is exactly as shown in the pictures.
It's a cute cap for what I paid, and I'm quite happy with it.
Super cute, totally loving it! 😊
Absolutely adorable and matches well. My fiancé is a big fan of it too! 😍
This baseball cap is pretty decent. There's a slight extra bit of fabric on the visor, but it's not a big deal. You can't even tell when you're wearing it. Overall, I'm happy with my purchase.