SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidelure.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidelure.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The sound quality is incredible and adapting to the drum positions is easy. You'll sound good right from the start, even with basic beats. While more complex beats are challenging, they're worth it. It's great for both beginners and pros, helping maintain grip strength and finger memory, just like real drums.
I got this for my son and he absolutely loved it. It took him a little while to get used to the drum locations, but now it's a wonderful instrument for him.
I've always wanted to drum but didn't have the space or wanted to avoid disturbing neighbors. This is the perfect solution. There's a bit of frequent recalibration needed, but I love the sound and the realistic feel of the vibrating sticks. It's a lot of fun and feels very authentic.
The technology is amazing! I highly recommend it to anyone, musician or not. It sounds fantastic, is easy to set up, and connects seamlessly to remote speakers. I'm very pleased with it.
The latency is pretty good for a Bluetooth instrument, though the foot controllers could be more consistent. Making them USB compatible would be a great improvement.
I bought this for my brother-in-law's birthday. It's of good quality and I even got the case with it. The setup was a bit lengthy, but I would definitely buy it again. Makes a great gift.
I got this for my husband who loves it, but our 2-year-old might just claim it for himself.
I recommended this to two other people and they ended up buying it too. It's a great product, although the grip on the sticks could be better. The technology is really amazing. 👌
My husband loved this as a gift. He had some issues with calibration but still managed to have a ton of fun with it.
I bought this as a gift, so I can't speak much for its use, but from what I saw, it looked very nice.
This made a great gift! My girlfriend absolutely loved it, and it arrived just as planned.
As a drummer of over 40 years, this product is exactly what I've always wanted. It's amazing!
I gifted this to my 32-year-old son, and he's super excited about it. It's a lot of fun, though not always accurate, but still a great toy.
It works great, but you definitely need some practice to really get the hang of it.
It's working perfectly and provides a fantastic experience, especially for amateur drummers like myself.
I find this air drum set pretty cool. Just need to figure out how to connect it to speakers, and then it will be perfect.
This product is really impressive. The sound quality is top-notch, and overall, it's a great buy.