SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidelure.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidelure.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm really passionate about this dog coat! The colors are beautiful and exactly like the photo. The material is excellent too. I highly recommend it! 😍🐾
Absolutely adorable! The heart print is even cuter in person, and the fit is perfect for my Yorkie. She seems really comfortable in it, and we get so many compliments on our walks!
Good quality material and the design is just as shown in the pictures. It keeps my little Chihuahua warm, but I wish there were more color options. Still, a great buy!
Love this sweater! It's the perfect thickness for winter, and the size chart was spot on for my Pomeranian. Plus, the heart print is just too cute!
The coat is really warm but a bit small for my dog.
This is the best winter coat I've bought for my dog. It's not only warm but also very stylish. The material is high-quality and it washes well. A great purchase!
Great value for the price. It's a nice, warm coat and fits my medium-sized dog well. I took one star off because the delivery took longer than expected.
I'm thrilled with this purchase! The coat fits my little Dachshund perfectly, and she seems to love wearing it. It's well-made and really adorable.
The coat is cute and warm, but the material is a bit thinner than I expected. It's good for autumn, but might need something heavier for colder days.
This is a winner! The polyester material is soft yet durable, and the heart pattern is just charming. My Shih Tzu looks so fashionable and stays warm.
A really nice coat for small dogs. It keeps my Jack Russell warm, and he seems comfortable in it. Only downside is that it's a bit snug around his shoulders.
I couldn't be happier with this dog coat. The size XXL fits my beagle perfectly, and she seems comfortable and warm. The heart pattern is a cute touch!
This pet sweater is a great find! It's adorable and functional.