SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidelure.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidelure.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My daughter's furry friend looks incredibly cute and stays warm in this charming dog clothing! It's exactly as pictured, well-crafted, and fits perfectly. We opted for the larger breed size for her dog, who's a big softie in the snow, and he adores it, looking handsomely cozy. The fit is perfect, the quality is evident, and it washes well. The delivery was right on time. Thank you for providing such a fantastic product for our beloved fur babies! 🐾
Bought these for my Yorkshire terrier, Bella, and she absolutely loves them! The heart print is charming, and the clothes are well-made. The cotton material is perfect for fall walks, providing both comfort and warmth. Bella struts around with confidence, and I'm one happy dog parent!
These pet clothes are pawsitively adorable! The heart print is sweet, and the cotton material is gentle on our little Yorkshire's fur. It's become her go-to outfit for playdates, and I appreciate the quality stitching. Highly recommended for pet parents who love a good mix of style and comfort.
Heart eyes for these heart print pet clothes! Our medium-sized pooch, Charlie, looks so charming. The material feels luxe, and the print hasn't faded after several washes. It's the perfect ensemble for those crisp autumn strolls. We're thrilled with this fashionable addition to Charlie's closet!
What an amazing find! My dog absolutely adores this item and doesn't mind wearing it at all. Being a smaller breed, she needs to wear a hoodie indoors to stay warm, and this purchase has been a game-changer. The price for such a high-quality product was truly excellent!
Highly recommend this to everyone! The costume is absolutely adorable, and my little buddy adores it. It's not only cuddly but also provides excellent protection as the weather starts to get chilly here.
Definitely a worthwhile purchase!
Our little Yorkshire, Luna, is stealing hearts in these pet clothes! We're thrilled with this purchase, and Luna seems to love the extra attention she's getting!
A definite must-buy for pet parents!
I loved, 100 % recommended.
Very well made and good material!
Our little Frenchie, Max, looks adorable in this costume! The quality is top-notch, and the material is super soft. He stays warm during our evening walks, and we've gotten so many compliments on the stylish print. Totally recommend for pet parents who want their fur babies to stand out!