SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidelure.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidelure.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My dog absolutely adores this toy. She's a 38-pound GSD mix, and it's become one of her favorites. Surprisingly, she hasn't attempted to chew it apart; instead, she enjoys carrying it around and playing indoor fetch with it. I'll definitely purchase it again if she ever decides to destroy it. It's too adorable to resist!
The ring box is of a decent size, and it's absolutely adorable for your loved one to enjoy. The fabric quality is soft, and I was pleasantly surprised to discover that the ring has a squeaky feature.
This is the most charming gift to give a friend for a proposal. I highly recommend having them propose to the dog, just like my fiancé did. It was the cutest thing ever!
It looks fantastic and matches the pictures perfectly. My lady is delighted with it; it's a fantastic gift for her.
I was pleasantly surprised when this toy arrived because it's significantly larger than the "designer purse" ones I ordered and appears to be well-made. It's a good value for the price, and I would recommend it, although I have Yorkies, so I wouldn't suggest it for larger breeds or heavy chewers; it might not last long with them.
One of my puppies' favorites. Definitely my favorite too!
I'm gifting the toy to a friend who collects Hermes boxes (not the bags, just the boxes!), and I'm confident she'll adore it. She has a dog, but I'm not sure if she'll give it to him as a gift or simply display it.
Our princess, a King Charles Cavalier, absolutely adores hers :-)
I purchased it for my Mia before bringing her home, and she loves it. It's held up all these months (7), and it's still sturdy.
Our puppy adores this, although I was a bit surprised by how small it was, which might have been mentioned in the description. Nevertheless, it's adorable, and she hasn't destroyed it in over three weeks, even though she's a chewer!
I have a female Malti-Poo, and I adore dog toys that resemble designer items; they are truly special!
This is a delightful toy to have for your dogs. I own two French Bulldogs, and both of them absolutely adore it. It's also very durable.
A very cute gift for dogs. I had a Tiffany-themed birthday party for my girls.
Our Goldendoodle plays with this toy every day. In fact, she selects this toy from her toy bag to keep with her while she's being brushed.
This toy is perfect for my two Chihuahuas. The quality is excellent. Usually, my dogs manage to destroy their toys, but this one has proven to be very durable.
My dogs love it; it's so adorable.
I love how it's just as described, and the material is of good quality. I was a bit worried it might be one of those cheap ones that fall apart, but it's not at all.
I bought it for my puppy, and she loved chewing on the bow. Now she can finally carry the box to play fetch. I absolutely love it!