SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidelure.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidelure.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These hand warmers are excellent for keeping your hands warm. They come with a USB-C dual-wiring cable for simultaneous charging. They can get quite hot, so sometimes I need to lower the temperature. Their battery life could be better, but they're compact. They work inside coat pockets or gloves.
These hand warmers get hot quickly and we love them! Bought them for the end of the football season and used them at games. They're super warm and the kids loved them too. A great purchase, especially for outdoor enthusiasts!
I found these on sale and they're fantastic! Keeping my hands and feet warm helps my whole body stay warm. These hand warmers definitely do the job. I highly recommend them.
My hands used to always be cold, but not anymore. I keep these warmers in my pockets all the time. They heat up quickly and last long. They're fantastic and come with a charging cord for both.
I purchased these as a Christmas gift for my husband. He used them while hunting and was amazed at how warm they got even on the low setting. They're perfect for glove inserts.
Rechargeable hand warmers are a blessing for anyone with cold hands or anemia. They heat up quickly and stay hot on any setting. I'm thrilled to have found them.
I haven't tried them outdoors yet. I charged them and use them indoors when I feel chilly. They work well but are a bit slippery. They're quite hot on the highest setting. I'm sure they'll be great for outdoor cold.
On chilly days, these hand warmers are a lifesaver. They heat up fast, making my hands toasty. I even put them inside my gloves. The included charger is a plus, as it charges both warmers.
These warmers heat up fast and are small enough to hold in each hand. They're a bit awkward to hold, but perfect for pocket warmth. We love this product!
I got these for a football game and was so glad I did. They got super warm and I only needed the low and mid-range levels. A great buy at a great price!
For cold weather golfing and walks, these hand warmers keep my hands warm, whether in my pocket or inside my golf cart driving glove.
I bought these for my husband for deer hunting. He says they're one of the best gifts he's ever received. They get hot fast and stay that way!
These warmers heat up fast, but their battery only lasts a few hours and they take a while to recharge.
I use these for hunting. They're easy to charge, hold the charge well, and provide good heat.
I bought these for my husband who works outdoors and hunts. He loves them! They heat up fast and keep his hands warm for hours.