SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidelure.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidelure.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered several of these to extend our cat's outdoor play area across the yard. It's fun to watch him make the commute through the tubes! So far they seem rugged enough to hold up to the outdoor weather (and prevent his escape), so I'm very happy with them. My cat absolutely loves his "tunnels". I have several rough houses. He takes the tunnel route when running around. His favorite activity is to chase the laser light through the tunnel! I'll definitely order more in the future.
This is my second mesh tunnel. The base camp will fit three, and my cats have had this for over a year and a half (since kittenhood) and still love playing in / on / through / around it, so I got a third tunnel. Note that this is not a replacement, the original is still in use. They have managed to put a little hole in the mesh, but considering the abuse it takes (my cats are not declawed), it's still in great shape.
This item has a sturdy support structure, keeping the tunnel open while my cat rolls around and plays inside it. My cat loves being safe inside, while being able to see outside it. She delights in trying to catch her feather toy through the mesh walls while she is inside the tunnel. My cats chase one another through the tunnel also. This is their favorite plaything.
Cats love it and use it everyday so now I trip over 3 of these tunnels. They get depressed if I put one away. The very end of the spring wire pokes out eventually, but you can work it back into the fabric. It is a good size. I have a pretty large bombay cat and he fits through the tunnel comfortably. Attach strings for extra fun. My cats really enjoy playing in this
It is very durable.
My cat absolutely loves this !!! Unfortunately, it does already have a few scratches but I have now put it open in the yard with a bed inside and he almost never leaves !
Perfect for my sister's kitty when she's outside
This product was perfect. It's large enough for my plus-size cat to comfortably walk through, too. I don't know that I would use it as shown by the vendor, simply lying on the ground, however.
My Baby cats play for hours in this tunnel. Great buy!
My indoor cat really loves being outside with me now... he loves the view.
This is one I think I love more than my kitties. :) I get to see the cats while they're inside. They don't crazy play in it as much as the other tunnels, but they do like to hang out in it with their toys and keep an eye on what's going on around them. Quality is great, and the mesh is sturdy enough not to rip.
Great by itself. Purchased to use with a pet tent but no way to attach it. Came with a mesh connector but doesn’t zip to the tent door. Cats didn’t like being zipped up inside but it was funny watching them trying to find the way out.
My cat is enjoying it. I play with him...he runs around it most of the time...he will learn to go thru it...hahahaha
My cat loves it and runs in and out, great cat toy.
He loves it - he literally goes in it by himself. This allows him to have some outside time without us having to worry about him jumping over the fence.I would highly recommend.
I used this tunnel as a doorway to my cats catio, Which was my mistake as my cats tore through it and got out. I guess if there’s a will, there’s a way. This tunnel works perfectly fine for what it’s intended for, a tunnel.
It is small/narrow. My cat has to crouch to get into it and she cannot stand up fully in it.
Have 3 kittens that play with it for hours.
We have had several tunnels. We have bought two of these because our cats love them so much. Our cats are pretty spoiled but this tunnel is hands down their favorite toy.
This is a little less sturdy of construction than another I had but it's doing the trick. My cat loves it. Satisfies his need to be outside while keeping him and wildlife safe. I bought a backup so he would never be without one.
This is so awesome! My kittens love this tunnel and play in it everyday! So happy I found it!
This is a favorite for my foster kittens and cats! I love the mesh as it's easy to see if a kitten has made a mess in there or not.
The cat loves getting out of doors and using her tunnel.
This product makes it easy to have my kitten outside with me; so she can run and play safely. Do not leave any pet alone in it though because they would be vulnerable to dogs or other predators. I wish there was a longer version for her to have more room but she can run and move the tunnel with her as she plays.
it's pretty awesome.
The kitties love it! They look forward to the opening of the catio in the morning ,and then can go out, come in at will while I'm home. It's the perfect transition!
I really really like this cat tunnel, but most of all my kitten plays in it frequently.
Kind of flimsy, but it's holding up with 2 cats playing inside
It was pur-fect for my two kitties!!
The cats like being able to see from inside
Great idea, but could be a little stronger.
They love it!
The kittens love this thing. LOVE it. What more could we ask? Great price, too.