SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidelure.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidelure.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I purchased these for my 5-year-old granddaughter who quickly wears out her socks. She's thrilled with them and enjoys wearing them mismatched. The colors are just as bright as advertised. I've also ordered a different style for another granddaughter who's turning 6 and expect them to be a hit.
These socks are delightful, allowing for fun mix-and-match possibilities. They maintain their quality excellently after washing, without any pilling. This is our third purchase, and we plan to continue buying more as her feet grow.
I was initially hesitant about buying socks online since my child is particular about their fit. Surprisingly, these have become her favorite! They stretch well to maintain shape and aren't too tight. The colors are as vibrant as shown in the pictures.
These socks are excellent. They're easy for kids to put on and take off, and they withstand washing well. They're a bit on the pricier side, but they are softer and more durable compared to others.
I bought these socks for my granddaughter and love the adorable colors and patterns. The only minor issue is that the ruffle edge top doesn't lay flat under leggings. The material, however, is fantastic.
I got these socks for a three-year-old with large feet who generally dislikes shoes and socks. Other socks would slide off, but these fit well and stay on. They're not too big yet still offer room for growth. She's also a fan of the colors and patterns.
My 3-year-old daughter absolutely loves these socks! The colors and patterns are a hit, and I'm impressed with their quality. We'll definitely be purchasing more in the future.
These socks are adorable and unique. My three-year-old granddaughter is on her second pair after outgrowing the first. She loves to mix and match them. They wash well and keep their shape.
This is my second time ordering these socks. They're cute, comfortable, and have stood up well to my active eight-year-old's use.
I really like the designs on the socks. I should have opted for a larger size, but they are nice regardless.
My 5-year-old now only wants to wear these socks. They're super cute and a big hit with her.
I purchased these for my great-granddaughter, and she adores them. She's 5 years old and found them to be a fantastic buy.
This was my second purchase for my granddaughter. She absolutely loves these socks!
The texture is impressive, and they're holding up remarkably well. They offer great value for the price.
I have only positive things to say about these socks - great fit, quality, and style.