SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidelure.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidelure.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These are great slippers-comfy and pack well for trips. I like them so much I've repurchased them several times for friends and family. Of course that they are cat slippers is the best thing about them.
I love these slippers. Someone got them for me as a gift last year and I have totally worn them out. I was so happy to see that you still carry them and I was able to order another pair!
This is my second pair. I wore out the first pair staying in the house during lockdown. Of course, I really like them.
Wow, are these comfy! Since they’ve only just been received, it’s unknown if they will stretch with time, but they’re a perfect fit right now!
This was a gift for a friend so I really can’t discuss things like width and arch support. But my friend loves her slippers!
This was a gift for my wife, who put them on Christmas day. They are very soft and cute with the cat faces in front of the slippers.
The slippers are cute. They are comfy and warm. I tried them on with and without socks and they were a little longer than my size. They come off on the heel when I walk with or without socks. It doesn’t bother me since I only use them around the house.
I absolutely love & live in these slippers! They are so amazingly comfortable!
very comfortable; no rubbing spots to make heel sore; washable; high quality
Exactly what I was looking for. Soft and easy to slip into.
Very comfortable and easy to put on and take off. They also washed and dried perfectly.
I bought these slippers again. Wore my last pair out! This pair is just as nice and comfortable. I ordered the same size as before; however this pair seems a little bigger--or my feet shrunk...
Absolutely adorable. Comfy soft and warm, and all of my roommates are jealous of them! Easy to slip off and on if your feet get hot.
Super cute, super soft, true to size. Definitely recommend.
These are the cutest slippers. They keep you feet warm with cuteness
I highly recommend it. These are the coziest comfortable slippers I've ever purchased.
I like everything