SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidelure.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidelure.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I can't recommend this hoodie enough! The attention to detail in the prints is superb, and the rich, vibrant colors haven't faded after multiple washes. The softness of the cotton against my dog's fur is unmatched, and the hoodie's durability is impressive. It's not just a winter essential; it's a fashion statement for my four-legged friend.
I'm in awe of the hoodie! The attention to detail in the prints is impressive, and the cozy velvet interior keeps my cat, Whisk, warm and happy. It's become a daily essential for our winter adventures.
This hoodie is a winner! The soft cotton material is perfect for my dog's sensitive skin, and the velvet interior adds an extra layer of warmth. The charming prints make it a standout piece in our pet wardrobe.
I can't get enough of the Love Hoodie! The quality is impressive, and the cute prints make my dog, Rocky, a fashion star. The sizing options are spot-on, ensuring a comfortable and stylish fit. Highly recommended!
The hoodie is a game-changer for my cat, Mittens. The cozy plus velvet interior keeps her warm during chilly nights, and the charming prints make her look even more adorable. A must-buy for pet owners!
This hoodie exceeded my expectations! The cotton material is soft and gentle, making it comfortable for my dog to wear all day. The prints are a lovely touch, adding a playful vibe to our daily walks.
I am beyond impressed with the hoodie. The quality is outstanding, and the warmth it provides is unmatched. The sizing options allowed me to find the perfect fit for my furry companion. Great value for money!
Just got the hoodie for my pup, and it's a hit! The cozy velvet inside is perfect for the colder months, and the adorable prints make my dog stand out in style. A fantastic buy!
This hoodie is a must-have for pet owners. The material is top-notch, providing ultimate comfort for my furry friend. The prints add a touch of sweetness, making it an ideal winter wardrobe staple.
I'm in love with the hoodie! The heartwarming prints are too cute, and the velvet is super snug. Perfect for walks in the crisp air. My cat, Whiskers, approves too!
The Love Hoodie is a game-changer! My dog, Teddy, stays warm and looks absolutely charming. The cotton fabric is soft, and the sizing options make it easy to find the perfect fit. Great purchase!
Couldn't resist buying this hoodie for my Bichon. It's stylish and cozy, perfect for chilly days. The cotton material feels great, and the sweet prints are charming. My dog loves it, and so do I!
After getting the hoodie for my cat, I'm amazed! The adorable prints make my pet look extra cute, and the velvet inside keeps them warm. I ordered a larger size for a comfy fit. Totally recommend!