SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidelure.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidelure.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We bought 2 of these and these are the second person ever of this that we've bought in the past. We are repeat buyers and will definitely be again. These are great products! . The weight of these are perfect for our 11.5 pound greedy cat! She doesn't shove these around or off like she did the older style bowls we had. So easy and quick to clean and dry! Nothing has stuck to these or given any issues. No scrubbing or hard washing required. Holds plenty of food and water. Safe for our loved fur babies because they aren't full of dangerous chemicals like plastic and rubber bowls. Recommend!
First, I want to say I LOVE these bowls! They are sturdy and heavy enough to keep my playful Shih tzu /Bichon mix can't move them. I went though so many stainless steel bowls that wound up being dragged all over the house, dropping food and/or water along her travels. I found these crock bowls and because they don't have a lip to give her a "grip" place that even if she could lift the weight of the bowl, but thankfully she can't lift them, or even scoot them. You can't go wrong, since the price is less than other types of "quality" bowls.
I will be using this as a water bowl inside a pet taxi for my Yorkie pup. He is teething currently but I don’t think he will be able to pickup the bowl with his teeth or move it that easy since it is ceramic and it’s heavy. I have it placed on top of a stainless water bowl that once installed, it would be a hassle to remove and put back on.
Perfect! This dish was everything I was looking for! It has been increasingly difficult to find a basic ceramic dish. Everything I have found in pet stores near me has print on it or is the wrong size and depth.
Not sure what to say about this bowl. It is as easy to clean, sturdiness and durability as you would expect from any bowl of this type. My dog seems to like it a lot, but that might be the food that is in it.
This bowl is very attractive, but it is too shallow. That is my only criticism. The depth works for cats but not dogs.