SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidelure.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidelure.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’m super excited because after weeks of searching, this was the only collar that was small enough for my 5 month kitten. It came within 2 days and quality is on point. It’s adorable! I was successfully able to get it on my cat, but he basically wants to kill himself over it. After a lot of effort on his part, he got it off (breakaway obviously works), and then he hid it from me. Cat: 1 Human: 0
This is really cute for my cat's Birthday! He has a lot of different collars for different seasons/holidays but this one is my favorite. Durable, didn’t fall apart, didn’t seem to bother him
The pattern and color is really cute and the material used is sturdy. The bell is perfect for young kittens who love exploring the house so you can always keep track of where they are.
The durability I give 5 stars bc its super easy to break away, like if your cat were stuck on something, or a toddler tried to pull the cat by the collar. But it also goes back together and holds well.
Collar seems to be high quality, and is easily adjusted. The buckle clasp works well, I have had no issues with my cat taking it off (although he doesnt really mess with it). Happy birthday to our kitty!
I like the collar, it is cute and seems stronger than the other collars I’ve seen at other stores. My kitten is 11 weeks and I got him this collar, but I think it’s a bit smaller than I imagined.
The collar is very well made and is not too big, perfect for my cat, Simon LeBon. It’s bright and he looks dapper.
Great looking collar for my cat.
Love this collar! It's exactly as advertised and is adorable! Definitely recommend.