SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidelure.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidelure.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been using the bowl for 2 years. I have a bichon frise and his dry food is really just enough to cover the bottom of the bowl so it's larger than we need. He can empty the water bowl daily in the summer, though, so I wouldn't have wanted the bowls to be any smaller. they look just like they do in the picture. In these two years (including a move) they have never chipped or faded. I wash them in the dishwasher or by hand.
We were sick of our dog picking up his plastic food bowl and carrying it around the house to let us know it was suppertime. We figured this bowl would be heavy enough to prevent that. While he can't pick it up and carry it, he has learned how to flip it over several times onto the wood floor to get our attention I love the styling and that I can throw it in the dishwasher.
Cute, sturdy, functional
This bowl is the perfect size for my two dogs. I ordered extra just in case they broke. Haven't had to use a new one yet!
Does not break when dropped on floor! Easy to clean as well!
I bought 6 of these. 4 for food and 2 for water. They work perfect where I need them. Light weight and love the design.
Kept on porch in the winter to feed a stray, feral kitty. Bowl did not break; perfect size for cat food.
Еasy to clean, and very cute. Perfect for a small to medium dog.
This is a really cute bowl. I have a 11 pound dog and the size is perfect for her. I got the water bowl to match in a larger size
These are really beautiful in person! Beautiful quality, I’m very happy that I purchased these and I think you will be happy too! They Are definitely for a small dog! Love them! Clean, modern & fun!
This dish is very cute. I had wanted it for wet food but it is not heavy enough to keep my pup from chasing it all over the house. But it is so cute I will keep it for dry kibble. I think it will be fine for that.