SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidelure.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidelure.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I needed a bin for all of my dogs toys. This one looked cute. It fits everything I had. She only grabs toys that are on top, so I leave her favorites on top. It was easy to set up. It took a bit of time shaping it once it was out of package, but adding the toys helped shaped it. Handles are nice. I only needed to carry it once, so I can't speak on how sturdy it is after several uses. But the one time I used it, it was sturdy enough.
I thought this was going to be too small for my dog's toys and cheaply made, but the price was right so I got it anyways. It's adorable. It's a great size. I have to large greyhounds with lots of toys-big toys-and everything fit in it perfectly. It is well made. I can't believe it was priced so low. Love it. I don't usually write reviews, but I was so please with this product. I would buy another one if i could find a use for it.
Cute basket that is large enough to store my spoiled dogs' toys! It is a little tall for my cocker spaniels to get the toys off the bottom, but not unusable. It easily folds down if needed. It is perfect to throw all their toys in the bin before bed. Definitely recommended. I hope this review was helpful.
Great to keep the dogs toys in and since I’ve taught them how to drop the toys in the basket themselves this sure keeps the house cleaner. Doesn’t stand up straight like in the picture but the boys are constantly digging in it so that might have something to do with it. Cute enough to leave out and let them have access to so I would recommend.
Super cute bin! It crunches down a bit on the side, doesn’t stay strong. That could be fine depending on how you use it. Puppy can knock it over and climb into it.
My puppy has been chewing through his toy baskets
This is one of my personal favorites! It is great, thick, study material. It looks exactly as pictured and looks so cute in the house.
I LOVE THIS ITEM!