SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidelure.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidelure.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This dress is so adorable and exactly like the pictures! The little hearts have a velvety texture which adds such a nice touch. My little one loves dresses, and she's totally smitten with this one. It's a perfect addition to her wardrobe!
It's super cute! We got so many compliments when my daughter wore it. Everyone seems to love it just as much as we do 😊
Absolutely adorable dress! I bought it for my daughter's first Valentine's Day, and it was perfect. The heart print is so cute, and the fabric is soft and comfortable. Highly recommend!
Lovely dress with a beautiful design. It fit my 2-year-old perfectly.
Five stars for this dress! It's just as charming in person as it is in the photos. The tulle is soft and doesn't irritate my daughter's skin, which is a huge plus.
I bought this for my niece's birthday, and she looked like a little princess. The quality is great for the price, and it washes well too.
This dress is a winner! My daughter wore it to a family gathering, and everyone kept complimenting how cute she looked.
The perfect dress for special occasions! It's well-made, and the heart print is adorable. My little girl loves it and doesn't want to take it off.
Really sweet dress, great for photoshoots!
I'm so happy with this purchase! The dress is even prettier in person, and it fits my 3-year-old like a dream. It's her new favorite dress.
Great quality and style. The only downside is that the tulle needs gentle handling, but that's expected. It's a beautiful dress overall.
This dress made our Valentine's Day photoshoot perfect! The material is soft, and the design is just so cute. Love it and would recommend it to anyone.
Very pretty dress, and the size chart was accurate. The material is a bit thinner than I expected, but it's still a good buy for the price.