SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidelure.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidelure.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I stayed at the fair and enjoyed it. I should have requested a larger size, but the quality of the shirt is excellent, and it looks very beautiful.
I'm genuinely impressed by the quality of the shirt; it's made of thick Jersey cotton fabric, and the print is very well done. I highly recommend it.
The shipping was very fast, and the cute little dinosaur design is loved by babies, making it perfect for creating matching parent-child outfits.
I appreciate the quality of the T-shirt; it's quite cool, and the print is impressive. Although I initially ordered for delivery to two different addresses, the seller mistakenly sent both T-shirts to one address. However, after contacting the seller, the issue was quickly resolved, and they promptly sent a T-shirt to the correct address. Overall, I'm satisfied with the experience. The seller is responsive and helpful, and I recommend them to everyone.
They love the shirts, and even after numerous washes, there is hardly any fading.
They are very cute but run quite small. I ordered an XL and XXL, but they don't fit well. It seems like the sizes are not typical for American sizing or are more like child sizes.
The delivery was fast, and the material feels pleasant. The colors are vibrant, and the picture is nice. I highly recommend it.
I got these shirts for me and my boyfriend, and they fit nicely. The designs are very meaningful to us. Thank you.
I made a mistake at checkout and ordered only one shirt, expecting a pair. I contacted support, and they explained that I needed to order two, which was completely understandable. The shirt is awesome; just remember to order two if you want a pair.
I appreciate the material of the shirts and the placement of the cartoons on them. It was a surprise for him, and he finds it adorable.
We received numerous compliments when wearing these shirts. They are decent quality and can be worn multiple times. I would recommend them, especially since they are made of cotton.
I love how these shirts fit both me and my boyfriend. The quality is really good, and they are super soft.
I love the shirts; they are incredibly cute and of good quality.
They are adorable! My husband and I both love them.
These shirts make a great gift for couples; I recommend buying two.
The design is excellent, and the picture is cute and attractive.
The material is soft, but the shirts are too small, and the placement of the graphics is a bit odd, with the dinosaurs appearing almost like they are on the stomach area. It seems they didn't adjust the graphics for sizes larger than small.