SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidelure.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidelure.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've now made them my go-to gift for others. For my husband's birthday luncheon, I filled them with red food coloring and placed white roses at each table setting, and the guests were thrilled to take them home as party favors. One guest couldn't stop taking pictures of them! I now enjoy my morning coffee in these mugs regularly.
These mugs are perfect in every way. They do their job well and offer great value for money. I highly recommend them and would gladly purchase them again. They make for a wonderful gift too.
My love for these double glass mugs knows no bounds. Ever since we got them, we've completely forgotten about our other cups. We have them in two sizes, 12oz and 16oz, which is great for adding whipped cream, for example. What's more, the cups no longer feel hot, even though I sometimes forget and touch them by the handle. I highly recommend these fantastic cups and wish we had purchased them sooner!
I'm absolutely smitten with these mugs! I had some different ones before that weren't dishwasher safe and ended up cracking. These cups, on the other hand, not only look cute but also seem more durable to me. They've survived being knocked over into the sink without any issues. A fantastic product!
While they are undeniably beautiful, they are also quite thin and fragile, so handle with care.
I was introduced to these mugs when a friend used them at a brunch she hosted, and I couldn't resist getting my own set. The quality of the mugs is excellent, and they are dishwasher safe. Just be cautious not to fill them to the brim, or the heart shape may disappear.
Without a doubt, these are the best cups I've ever owned. They are incredibly cute and versatile, perfect for enjoying tea, coffee, and everything in between. I highly recommend them, with the caveat that they should only be hand-washed due to a hole at the bottom where water can seep in if they're put in the dishwasher.
This mug is undeniably adorable, but the glass is quite thin, so it requires extra caution.
I must confess, these mugs are absolutely adorable and have captured my heart. They fit snugly in your hand, and the handle is just the right size. The inner heart-shaped wall is a bit on the small side, so it doesn't hold a large amount of liquid, but I find it charming regardless. The only downside is that they feel a bit fragile and lightweight, although that also makes them comfortable to hold.
I have a fondness for this double-walled glass mug. However, I wish it were a few ounces larger, as it struggles to accommodate the amount of milk/froth I prefer in my lattes. It's just the right size for cappuccinos, though.
I primarily use these mugs for my tea, and they have held up remarkably well. I handle them with care, as one should with glassware, and I'm confident they will last a long time.
When using these mugs with a pod coffee maker, there isn't much room left for cream. I find myself scooping out excess liquid with a 1/4 cup measurer and pouring it back when I've taken a few sips.
They truly resemble the product image, and they do an excellent job of keeping drinks hot while remaining cool to the touch on the outside.
The heart shape is especially charming when the mug is filled, even though it doesn't hold a large volume of liquid.
It would be nice to see a taller, larger size option available for these mugs.
These mugs look ordinary on the outside but reveal a delightful heart shape inside. Just a word of caution: don't drop one, as I learned the hard way that they don't just break; they shatter!
The glass has a delicate, blown glass feel to it, which adds to its charm.