SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidelure.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidelure.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As for my 4-year-old Boston Terrier, he absolutely loves this Dog toy. First, like with any dog toy, I washed the ball and the rope with soap, thoroughly! Next, I sat my little boy down, and taught him to be careful, because he can get way too over excited and the heart is on the heavier side, so I did not want him to hurt himself...of course, he didn't hold back for long. He loved playing with and played until he could not breathe anymore! I had to use my newly acquired fan to cool him down, and then we played another round of "Spikey Heart!" My only gripe with the product is the rope. My boy chewed through it in no time. I simply took the rope and replaced it with another stronger rope, and my boy is as happy as can be. Excellent dog toy!
I use this ball for training and for running my working GSD. We both love this heart. I love it because the string never pops out or comes undone and because the string is long enough for me to launch it far. My dog loves all toys but this one is a good size for her. I am amazed that someone gave this ball a bad rating because their dog chewed through the string. YOUR DOG SHOULD NOT BE LEFT UNATTENDED WITH THIS TOY. I personally do not leave any of my dogs unattended with any toys. Toys are such a choking hazard. With that being said, I am guilty of my dog chewing through this string. Haha. However, that is no ones fault but my own and she will usually grab the toy and run to lay down and make quick work of it but that's the same with any ball with a string. I highly recommend this ball for training and fetch purposes.
My Dutchie is extremely hard on toys (think fuzzy velociraptor) and I have been through several roped-balls from other companies. He has murdered them all. Ball is almost bombproof. I use this toy as my dog's primary reward in Search & Rescue training. It's important to limit use of a toy like this to maintain its high value status. He stays motivated to work and earn his ball for a tug session after he finds his "victim" in our training scenarios. If your dog loves balls but also lives for tug this is the toy for them. Don't waste time and money on anything else. Thanks!
I really like this toy, as it is the cheaper version of the happy ball used in a few training classes we have been too. The size is perfect and when my GSD chews the ball as he is bringing it back it doesn’t fall apart. It is heavy and being throw with the rope you can really get some distance… The rope however is flimsy and not very durable… But it is also not lent to be chewed on and my two GSDs like to pull on the rope as well. Overall great ball for the price and I will be ordering a couple more!
My dog loves this! It’s the only toyl she will play with. She plays with it everyday ...and often walks around with it in her mouth. Lol! So, even though the one I bought back in April is still in great condition (like new), I just ordered another one now to keep for her in case the other wears out or if it ever gets lost. She would be heart broken without her toy.
Seems solid enough, my dogs are super excited for it which is great for training. Heavier than expected and plenty large enough it's not going to get stuck in anyone's throat. Wish they made one that was tennis ball sized (2.7") that would be ideal. Overall good toy, just wish the sizing was a little different. :)
Our pup loves to retrieve and play tug with these. I recommend you buy two so when your dog brings one back to you you can throw the other causing them to drop the one they just retrieved.
I've been using this toy to play fetch with my German Shepherd for over a month and it is the best of several I have tried. Its heavy weight combined with the long rope allow it to go 1/3 farther than others I have used. The large size is great for bigger dogs. The heavy duty rubber makes it quite durable. If you use this toy as intended, it will last a long time. If you are looking for a chew toy, get something else.
Love this training heart. Rope fits tight in the heart so you can play tug of war too and not worry about the rope either breaking of popping out of the toy. Bright color. List one at the dog park. I've got a German Shepherd Dog and he cant even destroy it.
I have a difficult time finding these at dog vendors when I'm at dog shows. I also have a hard time finding them at stores. I lost mine and have wanted to replace it and this is exactly what I was looking for. My lab destroys tennis balls on ropes and I find this hard rubber is perfect.
Love this toy! But my Belgian Malinois completely shredded this in a week.
Heavier toy than most rope balls, but it bounces more and can stand up to rigorous chewing better.
Awesome toy. Good, solid rubber ball with a fairly long rope attached. The rope itself is a little thin, but I don't feel like that effects the quality any. My dog absolutely adores this toy.
My dog loves this. She is a high drive German Shepherd, and we use this for her training reward. Will not hesitate to order another when she wears this one out.
I think the ball is durable but the the string is not. My Rottie destroyed it, may be because he is an aggressive chewer.
My doggo sometimes like to pretend to give me the toy then change her mind and take off! With the rope I can finally grab it and play tug of war with her :)
Great price for the dog ball, it will be well used in training.
I have a Czech Shepherd and we use this everyday for PSA training! Its a great training tool!
This toy has held up to my Malinois For over a month now and is doing great!
Love love love this product. Very durable!