SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidelure.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidelure.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These heart-shaped candles are a game-changer! The delicate scent creates an intimate ambiance, and the design is simply adorable. Perfect for cozy nights or special occasions. I'm in love with how they transform any room into a romantic haven.
These heart-shaped candles are a true gem! The scent is lovely, and the design is adorable. Perfect for romantic evenings or adding a touch of warmth to any space. The craftsmanship is outstanding, making them a favorite in my candle collection. Love, love, love!
I'm smitten with these heart-shaped candles! The scent is heavenly, creating a serene atmosphere. The design is elegant, and they burn evenly. Perfect for a romantic dinner or a soothing bath. These candles have become a staple in my self-care routine.
This set exceeded my expectations! The scent is not overpowering but adds a subtle charm. The heart shape is a lovely touch, making them a great choice for a romantic dinner. Quality craftsmanship and a delightful addition to any space.
The scent is calming, and the design is charming. Perfect for creating a romantic atmosphere or for unwinding after a long day. I'm in love with the quality and style of these candles.
The scent is divine, not too strong, and the design is charming. Perfect for creating a warm atmosphere on date nights or even for a solo relaxation session. must have
I'm impressed by the Love Infused Heart-Shaped Aromatherapy Candle Set! The scent is alluring, and the heart shape is a sweet touch. These candles are perfect for setting the mood on date nights or for creating a cozy atmosphere. A definite must-try!
Highly recommended!
The heart-shaped candles are okay. The scent is subtle, which is good for those who prefer something less intense. However, the design seems a bit generic, and the candles burned a bit faster than expected. They're nice for a casual evening but not something extraordinary.
Highly recommend! The candles burn evenly, and the fragrance is enchanting without being overwhelming.
I adore these heart-shaped candles! The design is so romantic. They are perfect for setting the mood for a cozy night in.
The quality is outstanding, and they make for a thoughtful gift.
Perfect for creating a cozy atmosphere during special moments. I'm impressed!
burn evenly and last a long time