SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidelure.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidelure.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This toy is incredibly adorable! It turned out to be much better and higher quality than expected. My dog is a heavy biter, and usually, he destroys toys within the first 10 minutes. However, he has been engaged with this one for hours. I highly recommend it if you need a very sturdy toy for your dog.
The rose design is made of really plush material, so I'm curious to see how it holds up over time with dog saliva and chewing. Nonetheless, it's a nice toy, and my dog enjoys it so far. I recommend the product.
We got this for our dog Walter to chew on while we watch The Bachelor, and it's not only cute but also durable. Walter is a heavy chewer and can easily destroy most toys, but this one has held up. The rose is actually a long ribbon with small slits for treats to be tucked in.
This rose dog toy comes in bright, vibrant colors and is the perfect size for a Yorkshire terrier. I appreciate the fact that it's machine washable! The rope stem feels tough and sturdy, while the material comprising the red petals is soft and fuzzy.
My dogs haven't stopped playing with this toy since they got it. It's great as it's a rope toy, and the rose part can be unwound for a game of tug-of-war. I even hid a few treats in it and turned it into a fun game for them.
Upon first glance, it appears as if your pup is offering you a rose, but they just want to play! I love that it has a rope segment and a fabric to hide treats in. The rope part makes it a great tug toy for both you and your pup, while the fabric section requires some effort from your pup to find the treats.
This has become my Yorkie's most cherished toy. I would have given it a 5-star rating if it had lasted longer, but it has held up for a couple of months, which is longer than most toys with my aggressive chewer.
The best part about this toy is that it doesn't hurt your hands when your dog tugs on it. The rope is already softened and gentle on your hands, yet it remains strong and durable.
My golden retriever absolutely adores this rose toy. She can retrieve treats from it fairly quickly, but it provides a fun activity while getting a few treats.
My dog loves this toy. It's perfect for traveling when you want a snuffle toy but don't want to carry a whole mat.
My little Maltese is obsessed with this toy. It keeps her entertained longer than most other toys.
I was thrilled to discover this rose toy for my pup since we enjoy watching The Bachelor together, and now she can enjoy chewing and tugging on this toy while we watch the Bachelor hand out roses!
It might be a tad pricey for a dog toy, but it's undeniably adorable! The material and textures are top-notch. I almost don't want to give it to my dogs, but we'll see how it holds up.
My small dog loves this toy. While he used to be a very aggressive chewer, he has mellowed out in his older years. He hasn't chewed a hole in this toy yet (we've had it for 2 months now), and he particularly enjoys grabbing the green rope and swinging the toy around.
I have a 7-pound puppy who adores her toys. I believe this toy is quite durable and also suitable for larger dogs.
It's cute, fairly durable, and although it's not my dog's absolute favorite, it's a decent option to switch things up a bit.
It's so cute! My dog loves playing with this.
This toy is absolutely fantastic! Our 7-month-old Havanese puppy, who chews on everything and easily gets bored, was captivated by this toy and played with it for hours!
The size of the toy is perfect for our medium-sized dog, and it looks incredibly cute when she chews on it.
It could use a bit more durability.