SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidelure.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidelure.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The mirror is lovely and functional, offering lights of various intensities. It comes with a charging cable. My daughter is thrilled with it.
Absolutely adore this mirror with its lighting features. It comes with a durable internal battery, a charging cable, and offers three types of lighting: intense cold white, strong warm light, and a softer cold light.
Received the mirror a week ago and am very satisfied with its quality and price. It was delivered with care. Note: the mirror uses a power supply, not a battery. I definitely recommend it to others.
The product description for this mirror is accurate, and it was shipped promptly.
This beautiful mirror offers fast delivery and secure packaging. It features three levels of lighting, making it a delightful purchase for my daughter. Highly recommended.
It arrived swiftly, excellently packaged, and in flawless condition. I highly recommend it.
In love with this mirror! The light settings, magnification, and portability – it's all perfect. Makes a great gift for makeup enthusiasts.
Received this as a Valentine's Day gift and it's fantastic! The different lights help me do my makeup perfectly every time.
Solid product with nice features. The magnifying part is great for detailed eye makeup.
Perfect for my daily makeup routine. The lighting is just right, and the memory setting feature is very convenient.
Good mirror, slightly smaller than expected but the lighting is excellent, which is a huge plus.
The best makeup mirror I've owned! The light settings are perfect for any environment and it's so sleek and stylish.
Really good mirror for the price. The three light settings are helpful
As a professional makeup artist, this mirror is a staple in my kit. The light quality is superb and battery life is sufficient for a full day's work.
Bought this as a gift and it was a huge hit! The different light settings and portability are highly appreciated.
Decent mirror with good lighting, though I found the touch control a bit sensitive. It's still very useful for detailed makeup work.
This LED mirror has changed my makeup game! The magnification and light settings make it so easy to apply makeup flawlessly. A must-buy!
Absolutely love this mirror! The three different light settings are perfect for any time of day. It's so convenient for travel too. Highly recommend.