SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidelure.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidelure.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm genuinely thrilled with these Unisex Cotton Couple Heart Socks! They're incredibly soft and sport a lovely design. I find them perfect for lounging around the house or cozying up in bed. They're a delightful addition to my wardrobe, and I'm already thinking of gifting them to friends and family. Highly recommend for their comfort and style!
For my mother-in-law's birthday, I chose these charming heart-patterned socks. To my delight, she adores them! They're soft to the touch, and she appreciates how they keep her feet warm, especially as the weather cools down. She's pleased with the fit too, which is always a plus. A wonderful, cozy gift for loved ones
It's rare to find socks that fit well and don't twist, but these heart socks are a game-changer. They comfortably accommodate my size 11 feet without constant adjusting. Their non-slip nature is a significant bonus. I'm definitely planning to buy more of these. They're a perfect blend of comfort and practicality
I suffer from chronic pain, and finding comfort in small things is essential. These heart-patterned socks are a dream - soft, cozy, and soothing. I even wore them with shoes once, and they were surprisingly comfortable. They keep my feet warm without causing sweat, which is crucial for me
I'm impressed with the quality of these socks. They fit snugly without drooping and keep my feet warm throughout the day and night. Even after multiple washes, they've held up well, with the color remaining vibrant. They're an excellent choice for anyone seeking durable, comfortable socks
These heart socks are my go-to for relaxed days at home. They wash incredibly well, maintaining both their shape and softness. It's lovely to have socks that feel as good after several washes as they did when they were new. Perfect for lazy weekends!
The vibrant colors of these socks caught my eye instantly! They were a hit as stocking stuffers, with their adorable design and generous sizing. They add a fun splash of color to any outfit, and I love how they brighten up my day
I bought these heart socks for my daughter's 40th birthday party favors, and they were a hit! Everyone was impressed by their softness and the clarity of the design. They're not just cute but also of great quality and value. I'm considering getting more for Christmas gifts!
These socks strike the perfect balance – not too thick but comfortable for daily wear. The heart design adds a cute touch to my usual work attire. They're ideal for year-round use, adding just the right amount of personality to any outfit
I was pleasantly surprised by the high quality of these socks. They fit seamlessly into my regular shoes, and the heart design is just adorable. If you're searching for stylish yet functional black socks, these are a must-have. They exceed expectations in both looks and comfort
These heart-themed socks are a delightful find! They're incredibly soft, making them a joy to wear all day. I've been wearing them to work and get compliments on the cute design. It's refreshing to have socks that are both stylish and functional. They fit perfectly and have become a staple in my wardrobe
I was looking for something special to gift my partner, and these heart socks were a perfect choice. They're not only charming but also exceptionally comfortable. We both love wearing them on our cozy nights in. They've become a symbol of our shared moments of relaxation and comfort
As someone who values both fashion and comfort, I was thrilled to find these heart-patterned socks. They have a snug fit, do not slide down, and the material feels luxurious against the skin. They've become my go-to for both casual and formal settings. A truly versatile addition to any sock drawer!
I purchased these socks on a whim and couldn't be happier with my decision. They're the perfect blend of cute and comfy. The heart design adds a playful touch, and they're soft enough to lounge in all day. Plus, they've held up great in the wash. An excellent buy!
As a frequent sock-gifter, I was delighted by the quality of these heart socks. They're wonderfully soft, and the design is both simple and adorable. I've given them to friends and family, and everyone loves them. They're a charming and practical gift for any occasion