SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidelure.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidelure.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm absolutely thrilled with these Vintage Heart-Shaped Metal Stud Elegant Earrings! They're exactly what I was searching for. The quality is superb, and their size is just ideal, neither too big nor too small. They've become my new favorite accessory!
Recently, I purchased these gorgeous earrings and I'm in love! They are comfortable, perfectly sized, and give off a high-end vibe without weighing down my ears. I have sensitive skin, but these earrings haven't caused any irritation, which is a huge plus for me
I got these lovely earrings for my 15-year-old daughter. They're perfect for her everyday style – elegant yet simple. She adores them, and they really enhance her youthful, comfortable look!
These Vintage Heart-Shaped Metal Stud Elegant Earrings are just the right blend of size and color for daily wear or special occasions. I bought them for my daughter, but I'm tempted to borrow them from time to time. They're simply too beautiful to resist!
These earrings are an absolute wardrobe essential. I have sensitive ears, but these didn't cause any discomfort. Plus, they look far from cheap. I would definitely recommend them to anyone looking for quality and style
I was in need of some simple yet classy jewelry for work, and these earrings were the perfect find! They don't dangle or lean forward, making them ideal for the office environment. I'm seriously considering getting another pair in a different color
I love the size of these earrings – noticeable but not overpowering. They have a beautiful shine and are incredibly versatile, suitable for both casual and formal wear. And the price? It's just right
For their price, these earrings are a steal. I've been wearing them for weeks with no issues, even with my sensitive ears. They've held up well, even when I sleep in them. A great find
These earrings are a dream! They're gentle on my ears and can withstand daily wear and tear, including sweat. A quick clean with soap and water, and they look as good as new
Having sensitive ears, I was on the hunt for everyday earrings. These are perfect – easy to wear, no soreness, and great for when you don't need anything too fancy. They've become my go-to pair for daily wear
I'm usually troubled by earrings, but these are a game-changer. I wear them every day without any irritation. They're a tad smaller than I expected, but that's a minor issue. I'd definitely buy them again and recommend them wholeheartedly
I'm so pleased with these earrings! They're the ideal size and weight, feeling substantial without being heavy. Perfect for everyday wear
I gifted these earrings to my wife, and she's been wearing them non-stop. She loves the elegant design and how they add a touch of sophistication to her outfits, whether it's for a day at work or a dinner date
As someone who's not big on flashy jewelry, these earrings are a perfect match for my style. They're subtle yet elegant, and I've received several compliments on them
I bought these earrings for myself as a treat, and I'm so glad I did. They're not only beautiful but also incredibly comfortable to wear all day long
I'm impressed with how these earrings elevate my look, whether I'm in jeans or a cocktail dress. They're versatile, stylish, and have become an indispensable part of my wardrobe
These earrings were a birthday gift from my best friend, and they're just exquisite. They've got this vintage charm yet feel modern and chic. I love how they sparkle and catch the light