SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidelure.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidelure.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The most beautiful oil diffuser I've had. The light is bright, creating mist circles. It's quiet and the included scent fills my living room. Absolutely love it!
This diffuser is not only pretty but also an excellent humidifier. Its sleek design adds elegance, and it works flawlessly, creating a calming and refreshing environment. I love the adjustable settings and timer. A fantastic addition to my self-care routine!
I'm in love with my essential oil diffuser! Its sleek, modern design adds elegance to any room. It instantly fills the air with calming aromas, and the mist is gentle and soothing. The customizable settings and timer allow for the perfect ambiance. An essential addition to my self-care routine, I highly recommend it for aromatherapy enthusiasts!
The diffuser is easy to clean, holds a good amount of water, and the light it emits is pleasant. I like the 'volcano' effect and the various settings. Considering buying another one!
I'm fond of cool gadgets like this. The volcano effect works perfectly. I use my own scents like lavender in it. Definitely worth the buy.
This little volcano diffuser is fun to watch. The vibrant colors, gentle smoke rings, and ease of use are impressive. Highly recommended.
Performs exactly as advertised. I'm really fond of the color-changing and mist-changing features. Absolutely worth the purchase!
The main drawback of this diffuser is the hissing or whizzing noise it emits when creating the jellyfish effect. It also tends to get a bit loud in its second mode. Aside from these points, I absolutely adore it. There's a bit of uncertainty about the timer function; it's not clear to me if it shuts off as it should in the 2-hour setting. But despite these minor issues, I wholeheartedly recommend it, either as a personal purchase or as a gift.
The picture doesn't do it justice. The volcano effect is intriguing. Despite being my last-minute choice, it's unique and functions well.
Super cute and a fun idea. I just wish the smoke was thicker as shown in pictures. Works well otherwise.
Everything about this product is soothing and high-quality. It’s very easy to use and makes a great housewarming gift.
Offers multiple light intensity and timer options. It emits a good amount of vapor and the reservoir is sufficiently large. Love having it on my work desk.
Well made, pleasant to look at, with excellent build quality. Perfect for watching before sleep and efficient in scent distribution.
Bought it for my son's birthday and the whole family enjoys watching it work. Highly recommend!
Wish it had a cuter design, as it resembles a cylinder. The remote options are cool, and it's great as a small office diffuser. I own two and they work well.
The diffuser looks great, with two color options and interesting mist patterns. The remote control is a nice touch. The instructions could be clearer, though.
Smaller than I thought, which is great for my space. It fills the room with scent effectively and I love the colors.
It looks cool, but the included oil wasn't strong. Be careful with handling, as it might break if dropped.
Ordered for my son. The box was damaged during Christmas week delivery, but the diffuser works well and looks cool.
Really like this diffuser with cinnamon oil for a lovely house aroma. The light modes add ambiance, and there's a timer mode.
Love how this diffuser emits puffs of 'smoke' like a volcano. Super easy to use and makes a great gift.