SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidelure.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidelure.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I adore these socks! They're the perfect blend of whimsy and comfort. I bought them for myself and they've quickly become my favorites. They've held up well in the wash and still look as good as new!
The designs are fun and I appreciate the cotton material. They're a bit tight on my feet. However, they seem well-made and the colors are nice and bright.
I was looking for something fun and comfortable for spring, and these socks nailed it! They're exactly what I wanted - cute, cozy, and great for everyday wear. I've already received compliments on them!
These socks are pretty good for the price. The heart patterns are a hit in my household, and they feel soft and breathable. Just be careful with washing, as I noticed a bit of shrinkage.
I'm so impressed with these socks! They're not only adorable but also really durable. I've washed them multiple times and the colors haven't faded. Plus, they're perfect for the warmer weather.
The socks are cute and the material is good, but I found them a bit snug. They're still wearable, but I wish they had a bit more stretch. The designs are really charming, though.
Great quality and the designs are just as vibrant in person as they are in the pictures. They fit perfectly and stay up without being too tight. Highly recommend for anyone who loves fun socks!
I bought these as a gift for my sister and she can't stop raving about them! She loves the unique animal designs and says they're incredibly comfortable. I'm planning to buy another set for myself!
These socks are really cute and the cotton feels nice and soft. I took off one star because one pair had a small loose thread, but overall, they're great. They've become my go-to for daily wear.
Absolutely in love with these socks! The animal designs are adorable and they're super comfortable. I've been wearing them non-stop since they arrived. Perfect for lounging around the house or adding a cute touch to my outfits.